ICC Partnering Addendum - August 2011

This Partnering Addendum aims to deliver an effective and flexible mechanism for multi-party partnering using Infrastructure Conditions of Contract, ACE Agreements 2009 and CECA Forms of Subcontract. The document governs the implementation of the partnering arrangement and the relationship between the Partners.

We offer customers a wide range of delivery options from Free (7-10 working days) ... right up to by Next Day by 9am (subject to location & stock availability).

• Simply choose your preferred service when checking out
• We show "live" stock levels for all publications
• Orders received after 3:45pm will be processed on the next working day.
• Unless specifically requested, our delivery partners will not attempt a weekend delivery

We offer all customers a "No Quibble" 28 day returns policy.

If you need to return a title for any reason ...

• Contact our customer services team first to explain what you are returning and the reason
• Request a Returns Authorisation Number
• We will email you this and a link to arrange your return quickly & easily via Royal Mail
• Take your return to your nearest Post Office and they will do the rest

Please refer to our Returns page for full details & charges.