ICC Term Version - August 2011

Intended for planned and reactive maintenance or refurbishment work as well as new work and emergency works where a contractor may be on call within a set geographical area. The contract is based on Engineer/Consultant designed and contractor built works. Each package of work to be carried out is identified in a Works Order and payments are normally valued by measurement using rates set down in the Term Contract but specially agreed prices or a cost plus arrangement can also be used.

We offer customers a wide range of delivery options from Free (7-10 working days) ... right up to by Next Day by 9am (subject to location & stock availability).

• Simply choose your preferred service when checking out
• We show "live" stock levels for all publications
• Orders received after 3:45pm will be processed on the next working day.
• Unless specifically requested, our delivery partners will not attempt a weekend delivery

We offer all customers a "No Quibble" 28 day returns policy.

If you need to return a title for any reason ...

• Contact our customer services team first to explain what you are returning and the reason
• Request a Returns Authorisation Number
• We will email you this and a link to arrange your return quickly & easily via Royal Mail
• Take your return to your nearest Post Office and they will do the rest

Please refer to our Returns page for full details & charges.